Repair Service Terms and Conditions

Leicestershire Appliance Repair

Website: leicester-kitchen-appliance-repair.co.uk
Phone: 0116 488 4570
Mobile: 07936 130619
Email: repair@leicestershire-home-appliances.com
ICO Registration reference: ZA345712

Last updated: 20 June 2026

1. Please read this document carefully

These terms and conditions explain how Leicestershire Appliance Repair will deal with you when you book an appliance repair visit, request a diagnosis, ask for parts to be ordered, or agree for repair work to be carried out.

By booking an appointment, paying a call-out and diagnosis fee, accepting a quote, or allowing repair work to begin, you agree to these terms and conditions.

Leicestershire Appliance Repair is an independent domestic appliance repair business based in Leicester Forest East, providing appliance repair services across Leicester, Leicestershire and nearby areas.

2. The information you supply

Please make sure the information you provide is accurate and complete. This may include:

  • Your name

  • Your phone number

  • Your email address

  • Your address

  • The appliance type

  • The appliance make and model number, where known

  • The fault description

  • Any error codes, warning lights, leaks, noises or power issues

  • Photographs or videos, where useful

  • Details of whether the appliance is freestanding or integrated

If the address, appliance type, access details or fault information provided is incorrect, I may not be able to complete the repair. The call-out and diagnosis charge may still apply.

Where parts are required, exact appliance details are often needed to identify the correct replacement part. This may include the model number, serial number, product number, service number, E-Nr, FD number, or similar manufacturer details depending on the brand.

3. Appointment dates and times

All appointment dates and times are subject to availability.

I may contact you to offer an alternative date or time if needed. By booking an appointment, you agree to make sure someone aged 18 or over is present at the property at the agreed time.

If you are not available, please contact me as soon as possible to rearrange.

If I attend at the agreed time and no one is available, or I cannot gain reasonable access to the appliance, the call-out and diagnosis charge may still apply.

4. Pricing and payment

My current call-out and diagnosis charges are:

Freestanding appliance £35.00

Integrated appliance £45.00

Combi washer dryer £60.00

These prices are per appliance, plus parts where required.

The call-out and diagnosis charge includes my visit, fault diagnosis, and any repair that can be completed during the visit without replacement parts.

Payment is collected at the time of booking to secure your appointment. Payment is handled securely through Stripe.

I do not accept cash.

If replacement parts are required, I will explain the fault clearly and provide a quote before ordering any parts or carrying out further repair work. Parts must be paid for in advance before they are ordered.

There is no additional call-out charge to return and fit parts ordered through me.

If more than one appliance needs to be diagnosed or repaired, each appliance may be charged separately.

5. Parts

Where parts are required, I will provide a quote before ordering.

Parts are not ordered until payment has been received.

Parts availability, delivery times and prices are controlled by suppliers and manufacturers and may change.

If a part is no longer available, delayed, supplied incorrectly by a supplier, or unsuitable for the appliance, I will explain the situation and discuss the available options with you.

Special-order parts, electrical parts, fitted parts, or parts ordered specifically for your appliance may not always be returnable. If a supplier charges a restocking fee or refuses a return, this may affect any refund available for the part.

If you ask me to fit a part that you have supplied yourself, I may refuse to fit it if I believe it is incorrect, unsafe, poor quality, used, damaged, counterfeit, unsuitable or not compatible with the appliance. I cannot guarantee customer-supplied parts.

6. What is covered by the call-out and diagnosis charge

The call-out and diagnosis charge covers:

  • Travel to your property

  • Initial inspection of the appliance

  • Fault diagnosis where reasonably possible

  • Basic testing

  • Advice on whether repair is practical or economical

  • A repair completed during the visit where no replacement parts are needed

The charge does not include replacement parts.

The charge also does not include specialist kitchen fitting, plumbing alterations, electrical installation work, building work, flooring work, cabinetry work, decoration, making-good, or work needed to gain unusual or difficult access to the appliance.

7. What is not covered

The price quoted does not include:

  • Replacement parts, unless clearly stated

  • Work to remove or alter kitchen units

  • Work to remove or alter flooring

  • Work to remove plinths, trims, doors or panels where specialist fitting is needed

  • Plumbing alterations

  • Electrical installation alterations

  • Joinery, carpentry or kitchen fitting

  • Redecoration or making-good

  • Repairing pre-existing damage

  • Repairing damage caused by poor installation

  • Repairing damage caused by previous attempted repairs

  • Additional time caused by unsafe, inaccessible or non-standard installation

If additional work is needed before the appliance can be accessed, diagnosed or repaired, I will explain this where possible before proceeding.

8. Integrated appliances

Integrated appliances can be difficult to remove and refit because they may be built into kitchen units and fixed to cabinets, worktops, doors, plinths, flooring or pipework.

I am a domestic appliance repair engineer, not a kitchen fitter.

If you ask me to remove or refit an integrated appliance, I will take reasonable care. However, you accept that there is a risk of damage to surrounding kitchen units, doors, flooring, panels, trims, fixings or pipework, especially where the appliance has been tightly fitted, incorrectly installed, affected by water damage, trapped by flooring, or secured with hidden or damaged fixings.

I may refuse to remove or refit an integrated appliance if I believe there is a high risk of damage or specialist kitchen fitting work is needed.

If an integrated appliance cannot be safely accessed, removed, refitted or repaired, the call-out and diagnosis charge may still apply.

9. When I may not carry out a repair

I may not carry out a repair if:

  • Parts are unavailable

  • The appliance is beyond economical repair

  • The appliance is unsafe

  • The appliance is not reasonably accessible

  • The installation is unsafe or unsuitable

  • There is no fault found

  • The fault cannot be confirmed during the visit

  • The repair would not be cost-effective

  • The appliance has been significantly modified

  • Previous repair attempts have made the appliance unsafe or impractical to repair

  • The appliance is being used in a way it was not designed for

  • I believe further work requires a different trade, such as a qualified electrician, plumber or kitchen fitter

In these circumstances, the call-out and diagnosis charge may still apply.

10. Manufacturer warranties, insurance policies and protection plans

Leicestershire Appliance Repair is an independent repair business and is not acting as a manufacturer warranty provider unless this has been clearly agreed in writing.

If your appliance is still under a manufacturer warranty, extended warranty, insurance policy or protection plan, you should check whether using an independent repairer could affect your cover.

If you want the repair to be covered by an insurance policy or protection plan, you are responsible for checking this with your provider before booking.

Unless agreed in writing, payment is your responsibility even if you later intend to reclaim the cost from an insurer, landlord, letting agent, warranty provider or other third party.

11. Customer responsibilities before the visit

Before I attend, please make sure:

  • Someone aged 18 or over is present

  • There is safe and reasonable access to the property

  • There is safe and reasonable access to the appliance

  • The appliance is empty where practical

  • The surrounding area is clear

  • Pets and children are kept away from the working area

  • Parking information is provided where relevant

  • Any known leaks, electrical issues or safety concerns are disclosed

  • You do not continue using an appliance if you believe it may be unsafe

If the appliance is in a rented property, please make sure the tenant, landlord or agent has given permission for the work to be carried out.

12. Safety

Safety is important.

I may disconnect, stop work on, or refuse to repair an appliance if I believe it is unsafe.

I may also advise that the appliance should not be used until further work has been carried out.

You agree not to reconnect or use an appliance if I have advised that it is unsafe.

13. Future faults and repair guarantees

A repair relates only to the fault diagnosed and the work carried out at the time.

A future breakdown with similar symptoms may be caused by a different fault or a different component.

Any guarantee on parts or labour will apply only to the parts supplied and work carried out by Leicestershire Appliance Repair.

Any guarantee does not cover:

  • New or unrelated faults

  • Misuse

  • Accidental damage

  • Blockages

  • Poor installation

  • Customer-supplied parts

  • Damage caused by leaks, pests, limescale, corrosion or external factors

  • Appliances used outside normal domestic use

  • Faults caused by another person working on the appliance after my repair

This does not affect your statutory rights.

14. Notice of your right to cancel

If you are a consumer and you book by phone, email, website, WhatsApp, text message, online booking or another distance method, you may have a legal right to cancel within 14 days without giving a reason.

The cancellation period normally starts from the day the contract is made.

To cancel, you must tell me clearly by phone, email, text message, WhatsApp or another clear written message.

If you ask me to attend, diagnose or start repair work during the 14-day cancellation period, you agree that I may begin providing the service before the cancellation period has ended.

If you cancel after I have started providing the service at your request, you may have to pay for the work already carried out up to the point of cancellation. This may include the call-out and diagnosis charge where I have already attended or begun the diagnostic work.

If the service has been fully completed during the cancellation period at your request, you may lose the right to cancel that completed service.

Where you have specifically requested urgent repair or maintenance work at your property, cancellation rights may not apply to the urgent work requested.

This does not affect your statutory rights.

15. Effects of cancellation

If you cancel before I have attended or started work, I will refund payments due back to you using the same payment method originally used, unless we agree otherwise.

Refunds will be made without undue delay.

If work has already started at your request, I may deduct a reasonable amount for the service already provided.

If parts have already been ordered at your request, any refund for parts will depend on whether the part can be cancelled, returned to the supplier, or refunded by the supplier. Any supplier return charges, restocking fees or delivery charges may be deducted where lawful and reasonable.

16. If there is a problem with the service

If you believe there is a problem with the service, please contact me as soon as reasonably possible.

Please give me a reasonable opportunity to inspect the appliance and put right any issue with the work I carried out.

You will not be charged for putting right a defect in my own workmanship where the issue is covered by these terms.

As a consumer, you have legal rights in relation to services not carried out with reasonable skill and care, and goods or parts that are faulty or not as described. Nothing in these terms affects your statutory rights.

17. Complaints

If you are unhappy with any part of the service, please contact me first so I can try to resolve the issue.

You can contact me by:

Phone: 0116 488 4570
Mobile: 07936 130619
Email: repair@leicestershire-home-appliances.com

Please provide your name, address, appliance details, date of visit and a clear description of the issue.

18. How your information is used

I will use the personal information you provide to:

  • Respond to enquiries

  • Arrange appointments

  • Manage online bookings

  • Diagnose appliance faults

  • Provide quotes or estimates

  • Carry out repair work

  • Order suitable parts

  • Send invoices or payment links

  • Process payments

  • Confirm payment status

  • Keep repair and invoice records

  • Contact you about your booking or repair

  • Deal with warranty or follow-up queries

  • Manage complaints

  • Meet legal, tax, accounting and insurance obligations

Payments are handled securely through Stripe.

Online bookings may be handled through Calendly.

I do not directly collect or store full card numbers.

Information may be shared where necessary with Stripe, Calendly, parts suppliers, website providers, email providers, accountants, insurers, legal or regulatory authorities, or review platforms where you choose to leave a review.

I do not sell your personal information.

For full details, please read the Privacy Policy on my website.

19. Photos, videos and messages

You may choose to send photographs, videos, WhatsApp messages, text messages, emails or website form messages relating to the appliance fault.

These may be used to assess the fault, identify the appliance, arrange a booking, provide a quote, order parts, keep repair records or deal with follow-up queries.

Please avoid sending personal information that is not needed for the repair.

20. Liability

I will take reasonable care when working in your home.

If I fail to comply with these terms, I am responsible for loss or damage you suffer that is a foreseeable result of my breach or negligence.

I am not responsible for loss or damage that is not foreseeable.

I am not responsible for pre-existing faults, poor installation, hidden defects, previous damage, water-damaged units, swollen cabinets, trapped flooring, hidden fixings, damaged pipework, unsafe electrics, or damage caused because an appliance has been incorrectly installed or cannot be reasonably accessed.

I do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything else that cannot legally be excluded.

21. Domestic use only

My services are intended for normal domestic household appliances.

Unless agreed in writing, I do not provide services for commercial, industrial or business-use appliances.

If an appliance has been used in a commercial or business setting, please tell me before booking.

I am not responsible for business losses, loss of profit, loss of income, loss of business opportunity, business interruption or similar losses.

22. Events outside my control

I will not be responsible for delay or failure to perform any obligation where this is caused by events outside my reasonable control.

This may include severe weather, illness, vehicle breakdown, supplier delay, parts shortages, manufacturer delay, road closures, accidents, power cuts, flooding, fire, or other circumstances beyond my control.

If this happens, I will contact you as soon as reasonably possible and arrange a new appointment or discuss the available options.

23. Changes to these terms

I may update these terms from time to time.

The latest version will be available on my website.

The terms that apply to your booking will normally be the terms in place at the time your booking is confirmed, unless a change is required by law.

24. Other important terms

This agreement is between you and Leicestershire Appliance Repair.

No other person has rights to enforce these terms unless required by law.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply.

If I do not enforce a right under these terms immediately, this does not mean I have waived that right.

25. Governing law

These terms are governed by the laws of England and Wales.

You and Leicestershire Appliance Repair agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings there.

26. Acceptance

By booking an appointment, paying a call-out and diagnosis fee, accepting a parts quote, or allowing repair work to begin, you confirm that you have read, understood and agreed to these terms and conditions.