Privacy Policy

Leicestershire Appliance Repair
Website: https://www.leicester-kitchen-appliance-repair.co.uk
Phone: 0116 4884570
Email: repair@leicestershire-home-appliances.com
ICO Registration reference: ZA345712

Last updated: 1st June 2026

1. Who we are

Leicestershire Appliance Repair is an independent domestic appliance repair business based in Leicester Forest East, providing appliance repair services across Leicester, Leicestershire and nearby areas.

This privacy policy explains how we collect, use and protect your personal information when you contact us, use our website, request a repair, make a payment, or become a customer.

2. What information we collect

We may collect the following information:

Your name
Your phone number
Your email address
Your home or property address
Details of the appliance fault
Appliance make, model and serial number, where relevant
Photographs or videos of the appliance or fault, if you choose to send them
Booking, repair and invoice details
Payment status and transaction records
Messages sent through our website, email, phone, text message, WhatsApp or social media
Basic website usage information, such as cookies or analytics data, where enabled

Where payments are made using Stripe, Stripe may collect and process payment-related information, such as card details, billing details, payment authentication information and transaction data.

Leicestershire Appliance Repair does not directly collect or store full debit or credit card numbers. Card payments are processed securely by Stripe.

We do not intentionally collect sensitive personal information unless you choose to provide it as part of your enquiry.

3. How we use your information

We use your personal information to:

Respond to enquiries
Arrange appointments and repair visits
Diagnose appliance faults
Provide quotes or estimates
Carry out repair work
Order suitable parts
Send invoices or payment links
Process payments and confirm payment status
Keep records of repairs, invoices and payments
Contact you about your booking or repair
Deal with warranty or follow-up queries
Manage customer service and complaints
Meet legal, tax, accounting and insurance obligations
Improve our website and services
Request or display reviews, where appropriate

4. Payments through Stripe

We use Stripe to help process customer payments securely. This may include sending payment links, invoices or other payment requests before or after a repair visit.

When you pay through Stripe, your payment information is handled by Stripe in accordance with Stripe’s own privacy policy and security practices.

Stripe may process information such as:

Your name
Your email address
Your billing details
Payment method details
Transaction amount
Payment date and time
Payment status
Fraud prevention and security information

Leicestershire Appliance Repair may receive limited payment information from Stripe, such as confirmation that a payment has been made, the amount paid, payment reference, date of payment and basic customer details needed for invoicing and record keeping.

We do not receive or store your full card number or full card security code.

Stripe may also use your information for legal, regulatory, fraud prevention and payment security purposes.

5. Our lawful basis for using your information

Under UK GDPR, we must have a lawful basis for using your personal information.

We usually rely on the following lawful bases:

Contract

We use your information to provide repair services you have requested, including responding to enquiries, arranging visits, diagnosing faults, carrying out repairs, issuing invoices and processing payments.

Legal obligation

We may need to keep certain records for tax, accounting, insurance or legal reasons.

Legitimate interests

We may use your information for normal business purposes, such as keeping repair records, responding to follow-up queries, improving our services, protecting the business, preventing fraud, confirming payments, and managing customer relationships.

Consent

Where required, we will ask for your consent, for example before using certain non-essential cookies or sending marketing messages. You can withdraw consent at any time.

6. Who we share your information with

We only share your information where necessary.

This may include:

Stripe, where payment links, invoices or card payments are used
Parts suppliers, where details are needed to identify or order parts
Website hosting, email or form providers
Accountants or bookkeepers
Insurance providers, where relevant to a claim
Legal or regulatory authorities, if required by law
Review platforms, such as Google, if you choose to leave a review

We do not sell your personal information.

7. How long we keep your information

We only keep your personal information for as long as necessary.

Typical retention periods are:

Enquiries that do not become bookings: up to 12 months
Customer repair records: up to 6 years
Invoices, payment records and accounting records: up to 6 years, in line with normal UK tax and business record requirements
Messages and photographs relating to a repair: for as long as reasonably needed for the repair, warranty, complaint handling or business records

Stripe may keep payment-related information in accordance with its own legal, regulatory and business obligations.

We may delete information earlier where it is no longer needed.

8. Website forms, cookies and analytics

If you contact us through the website, the information you provide may be sent to us by email or stored by the website provider.

Our website may use basic cookies or analytics tools to understand how visitors use the site and to help improve it.

Where cookies are not essential, we will use them only where permitted by law or where you have given consent.

9. WhatsApp, text messages and photos

If you contact us by WhatsApp, text message, email or social media, we may use the information you send to respond to your enquiry, assess the fault, arrange a booking, provide a quote, send an invoice or send a payment link.

This may include photographs or videos of your appliance, appliance label, error code, leak, damage or fault. Please avoid sending personal information that is not needed for the repair.

10. Reviews

If you leave a review on Google or another review platform, your review will be handled under that platform’s own privacy policy.

We may refer to public reviews on our website or marketing material, but we will not publish private repair details without your permission.

11. How we protect your information

We take reasonable steps to keep your personal information safe. This includes using secure systems where practical, limiting access to customer information, and only keeping information for as long as needed.

Payments are handled through Stripe’s secure payment systems. Please avoid sending card details by WhatsApp, text message, email or website forms.

No method of online communication is completely secure, so please avoid sending highly sensitive information through website forms, text messages, WhatsApp or email.

12. Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information, where legally possible
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent, where we rely on consent
Complain to the Information Commissioner’s Office

To make a request, contact us using the details at the top of this policy.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

ICO website: https://ico.org.uk
ICO Registration reference: ZA345712

14. Changes to this privacy policy

We may update this privacy policy from time to time. The latest version will be available on our website.